Personal portal (LOGIN)
You will not need to create a login yourself. On your first application, you will receive a registration link via email as soon as the results are available. You can then set up a password. From then on, you can always log in with your email and password to view your NeorniLab results in your personal portal.
Retest
In certain situations, a bird needs to be retested. This will be displayed on your personal portal as 'Retest'. This process runs fully automatically and your bird will be retested as soon as possible. A retest can happen because of several reasons:
- Low sample quality
- Insufficient DNA available in the sample (e.g. in case of shed moulting feathers)
- Test failed or was unsuccessful
- The results deviate from the standard
If insufficient good-quality DNA is available, we will contact you to collect additional DNA from the bird in question. To avoid this, we strongly advise you not to send ruffled feathers and to always send in several feathers.
In progress
Due to unforeseen circumstances, the standard delivery deadline has been exceeded. As soon as the results are known, they will appear on your personal portal.